Local Government Act 2009

268 Process for administrative action complaints

(1) A local government must adopt a process for resolving administrative action complaints.

(2) An administrative action complaint is a complaint that—

(a) is about an administrative action of a local government, including the following, for example—

(i) a decision, or a failure to make a decision,

including a failure to provide a written statement of reasons for a decision;

(ii) an act, or a failure to do an act;

(iii) the formulation of a proposal or intention;

(iv) the making of a recommendation; and

(b) is made by an affected person.

(3) An affected person is a person who is apparently directly affected by an administrative action of a local government.

(4) A regulation may provide for the process for resolving complaints about administrative actions of the local government by affected persons.

For a copy of the Flinders Shire Council Policy for Staff and Administrative Complaints CLICK HERE.